Samson believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy – Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the warehouse/vendors/merchants and they have initiated the process of shipping them. Samson does not accept cancellation requests for items that have been used by the customer.
There is no cancellation of orders placed under the Express Shipping method.
We are committed to provide our customers with complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
In case you are not satisfied with the product, we request you to contact our Customer Care team at +91 0731-4757151. You can write to us at firstname.lastname@example.org and we shall revert back to you within 24 to 48 Hrs
Return & Replacement Refund
1. The terms of refund are as follows:
Return request should be made within 7 days of receipt of product(s).
Product(s) should be unused.
The original packaging should remain intact and should be sent along with the product(s).
Original Invoice shall be returned along with the product(s).
Product(s) should reach us in a sellable condition.
Damaged external packaging at the time of order delivered
On receipt of products, if you notice that the external packing of the consignment is damaged or tampered we recommend not to accept the package and give your remarks on the courier delivery sheet and raise a complaint with us immediately. We will handle such issues strictly and directly with the respective courier company. In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will dispatch a fresh product to you again.
2. Product Received in Damaged Condition or with Manufacturing Defect or Wrong Product Delivered
In the event that any product is not received in good condition, or is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, in the same condition as you received it with its original packaging along with original tags and invoice for refund, within 7 days from the date of delivery.
In such an event, kindly retain all packaging materials and contact us immediately at 0731-4757151. Our Customer Care Team will assist you with instructions on how to address this problem. We will help you with the replacement or refund of your money and give you confirmation of the further process.
DO NOT return any product, before receiving confirmation from our team. In case any product is returned without such confirmation, we do not guarantee any credit or refund.
Once the Quality Check Team has received the returned goods, the team shall examine the same for all defects on the basis of the customer’s claim. Upon confirmation from our Quality Check Team that replacement or refund is acceptable, we shall replace or refund the money subject to fulfillment of Return Conditions. We will send you an email and/or SMS regarding return acceptance or rejection.
In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, then the customer will not be entitled to any fresh Product or Refund and subsequently, the same product as purchased by the customer will be returned back to him/her.
b) Return through Self-Shipment:
We provide a Reverse Pickup option depending on the area / pin code and the charges for collecting the same will be borne by us. In case where reverse pickup is not possible, customer is requested to return the product(s) in original packaging, tags, unused to Samson Scientifics and Surgicals by courier at the following address:
Samson House 36,Balaji-Tulsiyana Industrial
Estate, MR-10, Gram Kumedi, Indore
Samson Scientifics & Surgicals
Post receipt of the Returned Product(s), our Quality Check team will inspect the same. Once approved as an eligible return, we will initiate the replacement or refund for your transaction. If however the return is not approved as an eligible return, we will courier the same Product(s) back to you. In either scenario, your return issue will resolve within a period of 7 to 10 days of our receiving of the product.
Except for the events as explicitly stated in this Policy, you will not be entitled for any cash refunds as per our policy. Return will only be made in the form of credit to your Bank account. The decision taken by our Quality Check Team shall be final and binding.
We may provide Refunds in the event of:
(i) Cancellation by Customer on www.samsonorthotics.com (Samson Scientifics & Surgicals), prior to the shipment of the products ordered / purchased;
(ii) Return of one or more products purchased by the Customer, subject to eligibility for Return.
Replacement or return policy
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As per the replacement policy all the products that come under the hygiene category for example- masks, Abdominal Support, Varicose Vein Stockings , Thigh & Calf Support products, will not be replaced until there is a manufacturing defect.
Items which belong to “Not Returnable” category:
Cervical Support/ Braces
Elbow Hand Splint
Thigh & Calf Support
Varicose Vein Stockings
If you have any questions about this Shipping Policy, please write to us at email@example.com
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How do I return/replace an item?
Kindly share your return request via WhatsApp on our WhatsApp number -91-8103617257 or Email on our email id -firstname.lastname@example.org with the pictures or video of the product. Our team will contact you within 4-8 hours.